“Most importantly [The Quality Framework] shows in a short easy to understand report the current state of the service, provides comparison with others, and an early warning of changes which impact on customers”.
Martin Vink, Development Control Manager, Ashford Borough Council.
The Quality Framework
Welcome to the future for performance measurement, quality and true continuous improvement for local council planning services.
The Planning Quality Framework starts by using much of the data that councils already send to government, supplements it with some new approaches to customer and quality feedback, and brings it all together in one tidy, holistic report.