This page collects all of the helpful tools and presentations used by Quality Framework users.
Ideally this should be done face-to-face. If you run an agent’s forum, the customer surveys is something you should put on the next agenda.
Here is a presentation created by Medway Council you could adapt and use it at your next agent’s forum:
If you don’t run a forum, this is a letter you could use as a way of explaining the surveys and the approach to your agents:
Not yet using the framework? Get started now