Survey resources

This page collects all of the helpful tools and presentations used by Quality Framework users.

Explaining to agents what this is all about

Ideally this should be done face-to-face. If you run an agent’s forum, the customer surveys is something you should put on the next agenda.

Here is a presentation created by Medway Council you could adapt and use it at your next agent’s forum:

Medway Council agent forum presentation

If you don’t run a forum, this is a letter you could use as a way of explaining the surveys and the approach to your agents:

Customer letter

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