Click here to have a look at the 4 PQF customer surveys. The surveys go out by email and ask customers the same 4 things – how did we do? did we manage time well? did we manage information well? did our decision make sense? There’s a surveys for:

• applicants
• agents
• neighbours (that have commented on an application)
• peers (planning officer’s pass their own judgement on how well the application was handled)

Each survey relates to a specific planning application. Just imagine – feedback on every application you issue decision on.

Your council can use the surveys now for free – just follow the ‘get started‘ instructions. The surveys are administered via the web – each council will have its own surveys account and log-in details.

Use the Forum to comment and let others know what you think.